Delivery FAQs
The majority of deliveries are made on the requested date however freight deliveries can be complex and delivery 2 days either side of the requested date may be expected, especially to the more remote areas of the country. Therefore our delivery dates are provided as guides and not guarantees.
No this is not a stipulation provided that we can have instructions from you as to where the pallet can be left.
There is no Crane or HIAB service available.
We deliver to the entire length and breadth of mainland UK and Skye. In some cases (by arrangement and at an additional cost) to some Islands.
No, we take payment by credit card or Paypal at time of order
No, logs are delivered through a third party and we have no control over time of delivery. You do get to choose a delivery date at the checkout (except Highland deliveries).
Our delivery firm uses taillift and pallet truck for our firewood deliveries.
Our delivery trucks use manual pallet trolleys with very small wheels, they dig into gravel so deliveries must be to hard, flat ground.
No unfortunately this can’t be done
Can a bin lorry or oil lorry get down, if so it should be ok, it is better to give us a call to discuss.
Yes, it is not a stipulation that you must be there for delivery
Apart from Skye, which is in our free delivery area, we can only deliver to these other islands by arrangement and at additional cost
Log FAQs
We generally fill our Giant Nets with a mix of hot, long-burning firewood which can include Birch, Beech, Oak, Sycamore & Alder.
We provide firewood logs in a range of sizes depending on the product:
8″ and 10″ Options: Kiln Dried Hardwood or Kiln Dried Larch
8″, 10″, 12″ and 14″: Semi-Seasoned Larch
Our Grab Nets are all cut to around 10″ length
A log store with good airflow is a great place to store our logs! If you order Kiln-Dried then any garage or shed will be fine. If semi-seasoned, it is imperative you place in an outside store.
This is very dependent on the time of year and where the Logs are stored, but 8-12 weeks is the guide.
Larch is a softwood, but it is the hardest density of all the softwoods. It is our best selling item & although does burn faster than hardwood, there are great savings to be made by ordering Larch.
Yes, larch is a softwood, but one of the best. Because it dries so well, it burns with a hotter flame and so prevents the build-up of soot, creosote etc.
By using a blend of “Point to Point” and “hub & spoke” pallet delivery companies, we minimise the carbon footprint by the companies involved shipping multiple pallets to their respective central “Hubs” then distributed to regional depots.